Table of Contents
01 General Introduction
777jay (https://777jay.cam) is an online betting and casino platform operated for players in Bangladesh. This Privacy Policy explains what types of information we collect from our users, how we use that information, how long we retain it, and how we keep it secure.
By using the 777jay platform, you agree to accept the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.
Important: This Privacy Policy applies to all 777jay services, websites, and mobile applications. It should be read together with our Terms and Conditions.
02 Data Collection
777jay collects information in two main ways: information you provide directly and information collected automatically.
2.1 Information You Provide Directly
When you register with 777jay, manage your account, or contact us, we may collect the following information:
- Identity Information: Your full name, date of birth, national ID number, and passport details (where applicable).
- Contact Information: Email address, mobile number, and Bangladesh address.
- Financial Information: bKash, Nagad, Rocket, or Upay account numbers and bank account details — for transaction processing only.
- Account Information: Username, password (stored in encrypted form), and security questions and answers.
- Communication Records: Live chat sessions, email correspondence, and all interactions with customer support.
2.2 Automatically Collected Information
When you visit or use our platform, certain information is collected automatically:
- Device Information: IP address, browser type and version, operating system, and device identifiers.
- Usage Data: Pages visited, click patterns, time spent on the site, and referral URLs.
- Transaction History: Records of deposits, withdrawals, bets, and gameplay.
- Log Files: Server logs, error reports, and performance-related data.
We do not collect sensitive personal information such as religious beliefs, political opinions, or health-related data, as these are not relevant to our services.
03 Data Use
777jay uses collected information for the following legitimate purposes:
3.1 Account and Service Management
- Creating, verifying, and maintaining your account.
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, bank transfer).
- Providing bonuses and promotions and managing VIP membership.
- Storing gaming history and balance.
3.2 Security and Compliance
- Detecting and preventing fraud, money laundering, and other illegal activities.
- Verifying age — our platform is for users aged 21 and above only.
- Implementing responsible gaming policies and managing self-exclusion requests.
- Ensuring compliance with applicable laws and regulations.
3.3 Customer Support and Communication
- Providing 24/7 live chat support.
- Responding to inquiries by email.
- Sending important account updates and security alerts.
- Sending promotional offers based on your consent.
3.4 Platform Improvement
- Analyzing and improving the user experience.
- Testing new features and services.
- Monitoring site performance and security.
04 Cookies and Tracking Technologies
777jay uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help our platform function better.
4.1 Essential Cookies
These cookies are essential for site operation. They store your login session, ensure security, and keep core functionality active. These cookies cannot be disabled.
4.2 Functional Cookies
These cookies remember your preferences such as language settings, display preferences, and game settings, so you do not have to set them up again each time you log in.
4.3 Analytics Cookies
These cookies help us understand how users interact with the site — which pages are visited most, where issues occur, and so on. This data is analyzed in aggregate and does not personally identify you.
Your Options: You can control cookies through your browser settings. Please note, however, that disabling essential cookies may cause some key site features to stop working.
05 Data Sharing and Disclosure
777jay does not sell or commercially rent your personal information. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
For payment processing, we work with bKash, Nagad, Rocket, Upay, and approved banking partners. These partners only access the information needed to provide their specific service and are bound by confidentiality agreements.
5.2 Legal Obligations
If required by legal proceedings, court orders, or legitimate requests from government authorities, we may disclose information in accordance with applicable law.
5.3 Security Protection
Information may be shared with relevant authorities or other security services to detect and prevent fraud, illegal activity, or money laundering.
5.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may form part of the transferred assets. Users will be notified in advance in such cases.
Outside the circumstances described above, 777jay never discloses your personal information to third parties. We do not sell your information to advertising companies.
06 Data Retention and Security
777jay has put in place the highest technical and organizational measures to protect your information.
6.1 Technical Security Measures
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Data Encryption: Passwords and sensitive financial information are stored in encrypted form.
- Firewall Protection: Advanced firewalls and intrusion detection systems are active.
- Secure Servers: Data is stored on servers in controlled environments with physical security.
- Two-Factor Authentication: A two-step verification option is available for additional account security.
6.2 Data Retention Period
We retain your information only for as long as necessary or legally required:
- Active Accounts: All relevant information while the account is active.
- Closed Accounts: Financial transaction records generally for up to 5 years after account closure.
- Security Logs: Logs of suspicious activity until the necessary investigation is complete.
6.3 Data Breach Notification
If a security breach occurs that may affect your information, we will notify you as quickly as possible in accordance with applicable law and take the necessary protective measures.
07 Your Rights
As a 777jay user, you have the following rights regarding your own personal information:
- Right of Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your information in certain circumstances, though this may not be possible where legal obligations apply.
- Right to Restrict Processing: You may request that the processing of your information be limited in certain circumstances.
- Right to Portability: You may request the information you have provided in a structured, machine-readable format.
- Right to Object: You may opt out of marketing communications — an unsubscribe option is included in every communication.
- Right to Complain: If you have a complaint about our data processing, you may contact our support team directly.
To exercise any of these rights, please email [email protected] or contact us via live chat. We will respond to your request within 30 business days.
08 Privacy of Minors
777jay's services are for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
We use age verification methods at registration. If we become aware that a minor is using our platform, the account will be closed immediately and all collected information will be deleted.
If a parent or legal guardian suspects their child is using our platform, please contact us directly — we will take immediate action.
09 Third-Party Services
Our platform uses software from various game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may have their own privacy policies and may process certain technical data for game statistics purposes.
Payment gateway partners (bKash, Nagad, Rocket, Upay, and approved banks) are also governed by their own privacy policies. We are not responsible for the policies of these third parties.
Recommendation: Review the privacy policy of any third-party service before using it. In particular, your transaction information passes through the relevant service provider during payment processing.
10 Policy Changes
777jay may update this Privacy Policy from time to time. The method of notification depends on the nature of the change:
- Major Changes: Notice will be given at least 30 days in advance via a website notification and email.
- Minor Changes: Notice will be given by updating the "Last Updated" date at the top of the page.
- Legal Changes: Changes required by legal obligations may take effect immediately.
Continuing to use the platform after changes are made will be considered acceptance of the updated policy. If you do not agree with the changes, you may request to close your account.
11 Contact
If you have any questions, concerns, or requests to access or delete information regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Get direct support in Bengali 24/7
We are committed to responding to all privacy-related requests within 30 business days. For urgent security matters, we make every effort to respond more quickly.
For responsible gaming support, please visit our Responsible Gaming page.